Residents
Resident Information
Unreported Income
As a reminder, residents are obligated to notify the EHA office if there is a change in adjusted gross income of at least 10%, a change in household composition or an increase in deductions. If you have questions regarding what should be reported, please contact your housing coordinator. Failure to report such changes may result in owing an arrearage for rent.
Bulk Pick Ups
Scheduled bulk pick-ups must be reported to the office. Items should not be placed at the curb prior to five days before the scheduled pick-up. Items left at the curb, that haven't been scheduled for pick up, will be disposed of by maintenance staff and the resident will be charged.
Maintenance
For after hours maintenance issues, please call 860-745-7493. Examples of after hours issues include: inoperable toilets, major plumbing leaks, no heat/water/electricity, smoke detector issues and lock outs. For routine maintenance issues, such as ripped screens, drafts, light bulb changes, please call during business hours or submit a work order through the Resident Portal. For emergencies always call 911.
Resident Portal
Access the Resident Portal to view your balance, pay rent, submit work order requests, securely exchange documents, and more.
Cable
Cable installation is generally allowed at all sites with written permission from the Enfield Housing Authority. However, satellite dishes are not allowed at Elderly or Congregate properties. If you are interested in obtaining cable, or a satellite dish, please click here to obtain the installation guidelines. Under no circumstances should work be performed without first getting written permission from the Enfield Housing Authority.
Sheds
Sheds are allowed only at Moderate Rental properties. Sheds may be purchased and installed by residents only with written permission from the Enfield Housing Authority. Shed Installation Guidelines
Safety Tips
Smoke Detectors
NEVER disconnect a smoke detector. Not only will you incur a charge, it is a safety hazard. If a smoke detector makes a chirping sound it may mean the battery needs to be replaced. If you change the battery and are still having problems contact the office immediately.
Air Conditioners
Since most window air conditioner units are more powerful than a standard household appliance, they should be plugged directly into an outlet and NOT an extension cord or power strip. Additionally, air conditioners should be pitched so that they can drain properly. Air conditioners that are installed incorrectly can cause structural damage and mold.
Power Strips
If not used properly, power strips can overheat and catch fire. Power Strip Safety Tips
Plumbing
Be cautious of what goes down your drains! Grease and food should not be disposed of down the sink or toilet as this will cause plumbing issues. Also, wipes should not be disposed of in the toilet. This includes flushable wipes that claim they are safe for septic systems. View the New York Post article regarding the problems that flushable wipes are causing world wide.
Dryer Vent
Accumulated lint and dust can lead to fire hazard. It is your responsibility to clean the dryer vent.
- Remove vent cover then remove the lint from the duct and then vacuum the inside and the duct.
- Go outside the house, remove the exterior vent cover, and clean out the dryer vent from the outside.
Furnace/Hot Water Heater/Water Boiler
Any items stored in the basement or utility room must be stored 3 feet away from the heating unit.
Safety RemindersFrequently Asked Questions
What does a local housing authority do?
Housing authorities provide affordable housing assistance, sometimes funded by the state or federal government, designed to serve low-income families, seniors and people with disabilities.
What kinds of housing programs does Enfield Housing Authority (EHA) have?
The EHA has the following programs:
Section 8 Housing Choice Voucher Program - Assisting low-income families, elderly and disabled to provide affordable housing in the private market. People rent from a landlord, and the voucher helps pay a portion of the rent.
Moderate Rental Program - 174 units-These family duplex units provide a yard, washer /dryer hook ups and off-street parking. Rent is based on income. Residents are responsible for supplying all appliances including stove and refrigerator. Resident pays base rent or 30% of their adjusted gross income, whichever is higher.
Elderly Program - 120 units- Applicant must be 62 years of age or older or 100% disabled as certified by the Social Security Administration. All units are ground level and are equipped with appliances and emergency call for aide systems. Resident pays base rent or 30% of their adjusted gross income, whichever is higher.
Congregate Program - 82 units-This program is for the frail elderly, as those 62 or older that need assistance with one or more daily life functions. Units are ground floor units with a kitchenette and private bath. Units are equipped with emergency call-for-aide systems, and staff are on site 24 hours a day, 7 days a week. There is a monthly rent based on the unit size and a monthly service fee.
HUD-VASH - Provides supportive housing with case management services to Veterans experiencing homelessness. Veterans must receive a referral from the VA office to qualify.
Enfield Manor-LIHTC - 99 one-bedroom units- Affordable housing units all with full kitchen and walk in shower.
How do I apply for housing?
When the waitlist is open, the application information will be advertised on the EHA website, with 2-1-1, and many other sources such as the Enfield Department of Social Services.
How is rent determined?
Rent is determined by income typically 30% of adjusted gross income or the base rent whichever is higher. This will vary based on the program the applicant is applying for.
How long can you stay in housing?
As long as your income qualifies and you pay your portion of the rent. Good behavior is also a requirement.
What is the waitlist process?
Applicants must submit a completed application.
The first phase of the application is as follows. A completed application will be added to the waitlist by date and time received. Upon receipt of the application the housing authority will make a preliminary determination of eligibility. The applicant will be notified in writing of the placement on the waitlist.
During the waiting period the applicant must report any changes to the household composition, income or address.
The second phase of the application process is final determination of eligibility- a full application will be completed. This happens when the applicant nears the top of the waitlist. The housing authority will ensure that verification of all, eligibility, suitability and selection factors are current in order to determine final eligibility.
What happens if my income or family composition changes after I move in?
Whenever there is a change in income or family composition (someone moves in or out of the household) you are required to report the change the Enfield Housing Authority in writing. EHA will notify you if and when the change in rent is required and you will be notified in writing.
What if I want to end my lease?
You must provide a 30-day notice in writing to Enfield Housing Authority.