Residents
Resident Information
Unreported Income
As a reminder, residents are obligated to notify the EHA office if there is a change in adjusted gross income of at least 10%, a change in household composition or an increase in deductions. If you have questions regarding what should be reported, please contact your housing coordinator. Failure to report such changes may result in owing an arrearage for rent.
Bulk Pick Ups
Scheduled bulk pick-ups must be reported to the office. Items should not be placed at the curb prior to five days before the scheduled pick-up. Items left at the curb, that haven't been scheduled for pick up, will be disposed of by maintenance staff and the resident will be charged.
Maintenance
For after hours maintenance issues, please call 860-745-7493. Examples of after hours issues include: inoperable toilets, major plumbing leaks, no heat/water/electricity, smoke detector issues and lock outs. For routine maintenance issues, such as ripped screens, drafts, light bulb changes, please call during business hours or submit a work order through the Resident Portal. For emergencies always call 911.
Resident Portal
Access the Resident Portal to view your balance, pay rent, submit work order requests, securely exchange documents, and more.
Cable
Cable installation is generally allowed at all sites with written permission from the Enfield Housing Authority. However, satellite dishes are not allowed at Elderly or Congregate properties. If you are interested in obtaining cable, or a satellite dish, please click here to obtain the installation guidelines. Under no circumstances should work be performed without first getting written permission from the Enfield Housing Authority.
Sheds
Sheds are allowed only at Moderate Rental properties. Sheds may be purchased and installed by residents only with written permission from the Enfield Housing Authority. Shed Installation Guidelines
Safety Tips
Smoke Detectors
NEVER disconnect a smoke detector. Not only will you incur a charge, it is a safety hazard. If a smoke detector makes a chirping sound it may mean the battery needs to be replaced. If you change the battery and are still having problems contact the office immediately.
Air Conditioners
Since most window air conditioner units are more powerful than a standard household appliance, they should be plugged directly into an outlet and NOT an extension cord or power strip. Additionally, air conditioners should be pitched so that they can drain properly. Air conditioners that are installed incorrectly can cause structural damage and mold.
Power Strips
If not used properly, power strips can overheat and catch fire. Power Strip Safety Tips
Plumbing
Be cautious of what goes down your drains! Grease and food should not be disposed of down the sink or toilet as this will cause plumbing issues. Also, wipes should not be disposed of in the toilet. This includes flushable wipes that claim they are safe for septic systems. View the New York Post article regarding the problems that flushable wipes are causing world wide.
Dryer Vent
Accumulated lint and dust can lead to fire hazard. It is your responsibility to clean the dryer vent.
- Remove vent cover then remove the lint from the duct and then vacuum the inside and the duct.
- Go outside the house, remove the exterior vent cover, and clean out the dryer vent from the outside.
Furnace/Hot Water Heater/Water Boiler
Any items stored in the basement or utility room must be stored 3 feet away from the heating unit.
Safety Reminders